Frequently Asked Questions

It takes 5 to 7 days for us to prepare your order. Delivery in the US then takes another 3 to 7 days. International orders typically arrive in 3 to 4 weeks. Busy seasons and holidays can add a few days.

We email your tracking number as soon as your order ships, usually 5 to 7 days after you order. You can check your order anytime on our Track My Order page.

It can take a day or two after your order ships for the carrier to scan it and show updates. If 7 days go by with no movement, email support@ourtruegod.com and we will look into it.

If the carrier lost your order, we will send a replacement free of charge. If you would rather have a refund, we will issue a full refund once 30 days pass with no tracking updates, as long as the shipping address you gave us was correct.

Please check with others in your home and around your property first, since carriers sometimes leave packages in unexpected spots. If you added Route shipping protection at checkout, file a claim using the instructions Route emailed you. If you did not add shipping protection, contact us and we can provide a 50% store credit toward a new item.

First check the shipping address in your order confirmation email. If the address was correct, we will reship your order free of charge. If the address was wrong, we can reship it once a shipping and handling fee is paid, or refund your order minus original shipping and a $5 restocking fee per item.

Payment is processed when you place your order, because we start preparing it right away. The charge shows up as "OurTrueGod" on your statement.

We can cancel or change an order until it goes into processing, which usually happens within a few hours of ordering. Email support@ourtruegod.com as soon as possible. Once an order is in processing, it can be returned under our return policy.

Not at this time. Orders are prepared in the order they are received.

Yes, we ship to most countries, with the exception of Saudi Arabia and Israel. Delivery typically takes 3 to 4 weeks, and can take up to 6 weeks after your package leaves the US. Tracking usually stops updating once your package reaches your country's postal service. Customs duties and import taxes are not included in our prices and are the responsibility of the recipient. If your package has not arrived 6 weeks after leaving the US, contact us and we will make it right.

You can request a return within 90 days of delivery. Items must be unworn, unused and in their original packaging. To start a return, email support@ourtruegod.com and we will send you instructions. Items sent back without a return request cannot be accepted.

We do not provide return shipping labels. Refunds do not include original shipping and have a $5 restocking fee per item. Decals, clearance and sale items, gift cards and custom items cannot be returned. See our full refund policy.

Please do not send it back. Email support@ourtruegod.com with a photo and a short description of the problem, and we will send you a replacement.

Yes. Email support@ourtruegod.com and we will help you exchange your item. The fastest option is to place a new order for the item you want and return the original under our return policy.

Wear your hat for 90 days. If nobody approaches you to talk about it, email support@ourtruegod.com and we will give you a full refund, and you keep the hat. The challenge applies to products whose pages show the offer.

Our True God is American owned. Our caps and blank garments come from trusted manufacturing partners, some of them overseas. We finish most of our products at our own facility in Michigan and ship them from there. Learn more about us.

Snapbacks adjust to fit most adult heads, including larger ones. Flexfit hats come in two sizes: S/M fits 7 to 7 1/4 (22 to 22 3/4 inches around) and L/XL fits 7 3/8 to 7 5/8 (23 1/8 to 23 7/8 inches around). To measure, wrap a tape measure around your head just above the ears. Foam truckers sit taller than a standard snapback. Each product page lists the exact fit under Sizing and Fit.

It depends on the design. Each hat's product page says which near the top of the page, and again under Questions Before You Buy.

Email support@ourtruegod.com with your order number and we will get back to you. For order status, the fastest answer is our Track My Order page.