Refund policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, the return tracking number, and a photo of the item/s in brand-new condition.
To start a return, please check email us at support@ourtruegod.com for information & eligibility. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns will come with a restocking fee if you are not exchanging for another product.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and we will make it right.
Standard Return Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items) and digital downloads. Digital downloads are final sale and are non-refundable.
Unfortunately, we cannot accept returns on sale items, free item/s and gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
90-Day Challenge
Our 90-Day Challenge applies to products whose pages display the offer. Wear your hat for 90 days. If it does not give you an opportunity to spread the Word during that time, contact support@ourtruegod.com for the full refund described in the challenge, and keep the hat. The standard return conditions on this page do not replace that challenge.